Archives


Five Reasons to Love Youtility by Jay Baer [Book review]

The world of business and marketing is filled with good books, and few people have time to read all of them. If you haven’t read it yet, make sure that Youtility by Jay Baer has a place on your list….

Read More

Content Marketing: Not Just for Lead Generation

Marketing organizations often focus all of their time and budgets on generating new leads. But by wearing “lead generation” blinders, you lose sight of the bigger picture. Getting customers is important, but keeping them is essential to long-term business success….

Read More

Summer Reading for Marketers

Reading has always been an important element of summer for me. As a child, I remember checking out stacks of library books to bring to the family cabin for vacation. Reading was a family trait; our car carried more weight in…

Read More

How Would You Like That Content Served?

I did an interview recently with Roger Parker about the process of writing the Subscription Marketing book. During the Q and A session, one of the callers asked whether I had an audiobook version available. In the immortal words of Homer…

Read More

Disrupting Digital Business: A Book Review and Marketing Perspective

The word ‘disruptive’ is thrown around a lot lately. It made Forbes’ list of the 10 most overused startup buzzwords. But there’s a good reason for that. Disruption is all around us. It’s better to acknowledge and embrace that fact…

Read More

Using Data to Demonstrate Customer Success

Wow, I’ve walked the length of Japan. The team at Fitbit sent me that nugget of data recently, and it’s a great example of value nurturing using data. Fitbit is all about collecting and sharing data. It reminds me if…

Read More

Value Nurturing: Marketing Meets the Subscription Economy

In the subscription economy, marketers must dedicate time and energy to nurturing their current customers. If you sell using a subscription model, then your future revenues depend heavily on the success and loyalty of your current customers. The potential payback for marketing…

Read More

Embedding Marketers on Customer Success Teams

How can marketing work effectively with the growing Customer Success teams on the customer-facing front lines of their businesses? The question has been on my mind since I attended the Totango Customer Success Summit recently. Businesses are staffing and expanding…

Read More

Why Customer Success is Marketing’s New Best Friend (or Should Be)

Marketing and Customer Success are like two people in a canoe. Ideally, you’re both trying to get to the same place (a successful business with happy customers). The trip is much easier when you work together well. And in choppy…

Read More

Marketing for the Perpetual Sale

What do socks, industrial chemicals, and Emmy-award winning television programming have in common? They’re all available by subscription. Foot Cardigan (among several subscription sock contenders), Dow Chemical, and Netflix are all rocking the subscription model. Subscriptions are working their way…

Read More