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The Automatic Customer: A Book Review

Have you ever heard of the Blue Car Syndrome? It’s the non-scientific name for what happens when you buy a blue car, then start seeing blue cars everywhere. I’ve been experiencing the effect lately when it comes to subscription businesses….

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Social media in marketing: A work in progress

Are we getting any smarter about using social media in marketing?  Not according to Duke’s most recent CMO survey. The Duke CMO Survey Twice a year, Duke University’s Fuqua School of Business conducts a survey of Chief Marketing Officers. What…

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Budgeting your social media time

  by  steve.grosbois  Last week I wrote about budget spending on social media in B2B marketing. But that discussion left out the question of time. We all only have 24 hours in a day. Time is truly our most precious commodity. And…

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Where are the social media failure stories?

I’ve attended a number of webinars about using social media in marketing, and keep hearing wonderful success stories — sometimes stories about the same companies over and over. (Zappos again? Really?) For all the social media success stories you hear,…

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5 signs you’re burning money on social media

photo © 2008 Purple Slog | more info (via: Wylio) At a Christmas party the other day, a friend complained that his company was misdirecting marketing budget to ineffective social media efforts. Having a good sense of where and how…

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When social networking becomes social nagging

An old friend of mine is working with—and passionate about—a small nonprofit organization. When she asked me to ‘Like’ the group on Facebook, I happily did so. I am interested in my friends’ passions, and like supporting nonprofits that do…

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How ‘social’ should your marketing be?

I just spent a couple of days talking social media with marketers from all kinds of industries — including fairly traditional ones like publishing and banking– at Marketingprof’s Digital Marketing Mixer in Chicago. The conference was terrific and filled with…

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